Quality politics

CLINICA DENTAL HERRERA, founded in 2005, our approach to dentistry is based on the development and use of the most modern technologies in the hands of a team characterised not only by their training, but also by their human profile.

CLINICA DENTAL HERRERA, has decided to implement a quality management system based on the ISO 9001 and UNE 179001 standards, in order to offer its services to meet and improve the demands of our customers.

The aim of the quality system is to offer our patients a total guarantee of our services, and the satisfaction of the Clinic’s patients, thanks to the fulfilment of the established requirements, within the established deadlines and prices and a personalised attention to our clients.

With the implementation of this quality system, the Administrator undertakes to:

• To be at the forefront in instrumentation and technological advances.
• The fulfilment of patients’ needs, consolidating confidence in the Clinic, while complying with the legal, regulatory and other requirements applicable to our services.
• The effective management and control of processes.
• To act with honesty in the recommendations and procedures carried out for our clients.
• Satisfy the needs and expectations of our patients, gaining their trust and loyalty with our attitude and actions, ensuring the quality of the services provided.
• Teamwork and motivation for improvement.
• Continuous training of our profesional medical team.

The Administrator of CLINICA DENTAL HERRERA undertakes to provide the necessary technical and human resources so that the quality policy is imposed and disseminated in all areas of the company, being understood and reviewed so that it allows the achievement of the objectives set by the company. Furthermore, it undertakes to adequately manage the risks and opportunities of our processes.

Likewise, the Administrator of CLINICA DENTAL HERRERA keeps our policy at the disposal of the interested parties and carries out periodic reviews and audits of our management system to verify and evaluate the fulfilment of the objectives, goals and programmes established. With these principles the company aims to achieve maximum customer satisfaction.

Torre del Mar August 2021

The Administrator